We use a variety of premium fabrics like 100% cotton, cotton blends, linen, and breathable synthetics — carefully chosen for comfort, durability, and style.

Yes, our clothes are designed to be true to size. We also provide a detailed size guide on each product page to help you find the perfect fit.

Our garments are made with high-quality dyes and colorfast techniques. To maintain vibrancy, wash inside out in cold water and avoid direct sunlight when drying.

Keep your clothes in a cool, dry place. Fold knitwear to avoid stretching, and use padded hangers for shirts, dresses, and jackets to maintain their shape.

Shopping with us is safe and secure. We use advanced security measures to protect your personal and financial information. Your credit card details are not stored on our servers, ensuring your privacy.

Rest assured that your online shopping experience with us is completely safe and confidential.

No worries! Sometimes, email confirmations can end up in your spam or junk folder. Please check these folders before contacting us.

If you still can't find your confirmation email, please reach out to our customer support team. We'll be happy to assist you and confirm your order details.

Please note that we process orders manually to ensure the highest quality. Your order will be processed as soon as possible.

We accept a variety of payment methods, including:

Credit and Debit Cards

Apple Pay

PayPal

PayPal Credit

Klarna

Clearpay

If you encounter any issues, please contact our customer support team.

We've implemented 3D Secure technology to ensure your online shopping experience with Signature Syn Halo is safe and secure. This additional layer of protection helps safeguard your personal information and prevents unauthorized transactions.

What is 3D Secure?

3D Secure, also known as Visa Secure, Mastercard Identity Check, or American Express SafeKey, adds an extra layer of security to online payments. This technology requires you to authenticate your purchase with a one-time password or biometric verification, providing an extra level of protection.

Your Security is Our Priority

We're committed to providing a secure shopping experience. If you have any questions about 3D Secure or our payment process, please don't hesitate to contact our customer support team.

UK Customers:

Free Shipping on all orders over 100RS.

Shipping Times:

Orders placed before 3pm (Monday-Friday) are typically shipped the same day.

Shipping carrier (Royal Mail Tracked or DHL Next Day) will depend on your delivery address.

UK Orders:

Orders placed before 3 PM (Monday-Friday): Shipped the same day.

Orders placed after 3 PM or on weekends: Shipped on the next business day.

Please Note:

Delivery Delays: While we strive for timely delivery, unforeseen circumstances like extreme weather or postal strikes may cause delays.

We appreciate your patience and understanding. We're committed to getting your order to you as quickly as possible.

Most orders placed before 3 PM (Monday-Friday) are shipped out on the same day. You can expect your order to arrive promptly.

Please note: Orders placed after 3 PM or on weekends will be processed and shipped on the next business day.

Returning your order is simple. Just follow these steps:

1. Package Your Return: Carefully pack the item(s) you wish to return.
2. Include Your Returns Form: Make sure to include the returns form that came with your order.

**Please note:** We recommend using a tracked shipping service to ensure your return arrives safely.

We currently do not offer free returns or pre-paid return labels. Customers are responsible for covering the cost of return shipping.

We recommend using a tracked shipping service to ensure your return arrives safely.

No worries! If you've made a mistake and your order hasn't shipped yet, please contact us at

We'll do our best to make the necessary changes.

Please note: Once your order has shipped, we cannot make changes. If you need to return or exchange your order, please refer to our return policy.

If additional payment is required, we'll send you an invoice to the email address provided during checkout.

Yes, you can cancel your order before it's shipped. To do so, please contact our customer service team as soon as possible.

If you've already received your order and wish to return it for a refund, please ensure the item is in its original, unopened condition.

No worries! We apologize for the inconvenience. Please contact our customer support team with your order number, and we'll work to resolve the issue as quickly as possible.

To assist us in resolving the issue, please provide photos of the incorrect item.

We understand that sometimes things don't work out as planned. If you're not happy with your purchase, you can return it within 14 days for a full refund.


Please contact our customer service team for return instructions and a returns form.

If you're not completely satisfied with your purchase, you can return it for a refund or exchange. To be eligible for a return, the hair extensions must be in their original, unopened condition.

Please note:
The hair extensions must not be untied from the gold banding or removed from the backing card.

You are responsible for the cost of return shipping. We recommend using a tracked shipping service.

Return Address:
Signature Syn Halo
Unit 2
Courtyard 31
Pontefract Road
Normanton
West Yorkshire
WF6 1JU.

We recommend washing your Wisetie garments in cold water with similar colors and using a mild detergent. Avoid bleach and fabric softeners to maintain fabric quality.

While some items are safe for tumble drying on low heat, we always suggest air drying to help extend the life and shape of your clothes.

To reduce shrinkage and color fading, wash your clothes inside out in cold water and avoid high heat when drying or ironing.